Privacy Policy

1. Introduction

Shamsi Group (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit shamsi.pk or use our customs clearance, freight forwarding, and logistics services.

2. Information We Collect

We may collect the following types of information:

• Personal details you provide, such as name, email address, phone number, and company name
• Shipment-related information shared when requesting a quote, such as cargo details, origin/destination, and documentation
• Technical information, such as IP address, browser type, and pages visited, collected automatically through cookies and analytics tools

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes
• Process and manage customs clearance and freight forwarding services
• Communicate updates about your shipment or service request
• Improve our website and services
• Comply with legal and regulatory requirements

4. Cookies

Our website may use cookies to improve browsing experience and analyze site traffic. You can disable cookies through your browser settings; however, some features of the website may not function properly as a result.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Relevant government authorities (such as customs departments) as required for clearance processes
• Shipping lines, airlines, or logistics partners necessary to fulfill your service request
• Service providers who assist us in operating our website or business, under confidentiality obligations

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to any legal or regulatory obligations we may have to retain certain records.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
info@shamsi.pk | +92 321 3078042 | Suite No. 9/11, 9th floor, Arkay Square Extension, New Challi, Shahrah-e-Liaquat, Karachi.